Did we make a mistake? If there was an error packaging your order, we will do whatever it takes to make sure that you receive the correct item. We won’t settle for anything less than 100% customer satisfaction.

Do you need to send the shirt back to us for a refund or exchange? It’s easy! Please contact us through the chat window or via email, and we will be happy to assist you in getting the wrong order back to us.

We offer three different return/exchange options:

Refunds: Request a refund minus any applicable shipping costs.
Exchange without New Purchase: You are welcome to send the item back and request an exchange for an item of equal or lesser value. If you are exchanging for an item of greater value than the item returned, please include a note with your personal email so we can send an invoice.
Exchange with New Purchase: You are welcome to exchange by ordering a new item online and then send the item that is no longer wanted back for a refund minus shipping. For this option you will need to include a copy of the new Invoice Number with the return.
If an item is lost in shipping and not marked as delivered by UPS, we will cover reshipping costs of the goods. We send us an email with your name and order number. We will always reship using the shipping speed chosen at checkout.

If UPS has marked the package as delivered to the address entered at checkout but you have not received it, please call UPS and open a case for non-receipt of product and send us the case number. If the item is not redelivered to you within 10 business days of sending the case number to us, we will reship at no charge.

Please send the items back to:


46 Chapel Ave
Merchantville, NJ 08109
Phone: (609) 504-9232
Email: support@shopfloud.com